Refund Policy

Last updated: May 6, 2026

At Xtreme HD IPTV, we want you walking away happy — not frustrated. This page explains what you're entitled to before you subscribe, right after you subscribe, and in those edge cases where things get complicated.

1. Free Trial

We give you a free 24-hour trial with no credit card required. You'll get full access to every channel and feature on your chosen plan. It expires automatically after 24 hours — there's nothing to cancel, and you won't be charged a penny unless you decide to go ahead and subscribe.

Ready to try it? Head over to our Free Trial page and you'll be watching in minutes.

2. Money-Back Guarantee

Signed up for a paid plan and it's not working out? You've got 24 hours from the time of your first payment to ask for a full refund — and we'll give it to you without any fuss.

• Your refund request must come in within 24 hours of the original payment date and time.
• This applies to first-time purchases only — renewal charges aren't covered.
• We'll send the refund back to the same payment method you used.
• Most refunds clear within 3–7 business days, depending on your bank or payment provider.

3. How to Request a Refund

Getting a refund is straightforward. Reach out through any of these channels:

• WhatsApp: Chat with us on WhatsApp — fastest response
• Contact form: Send us a message here

Just include the email address you registered with and roughly when you made the purchase. We handle every refund request within 48 hours of receiving it.

4. Renewals

Your subscription renews automatically at the end of each billing period. If you don't want to renew, cancel at least 24 hours before your renewal date. Charges that have already gone through for a renewal aren't eligible for a refund, so don't wait until the last moment. If you need help cancelling, just contact our support team and we'll sort it out quickly.

5. Exceptions

There are a few situations where we can't issue a refund:

• The request arrives more than 24 hours after the initial payment.
• Your account was suspended for violating our Terms & Conditions — for example, sharing login credentials or attempting to bypass regional access controls.
• A chargeback has already been filed with your bank. If that's happened, please get in touch with us directly instead — chargebacks create delays for everyone.

6. Technical Issues

Buffering, missing channels, or a connection that won't cooperate? Please reach out to our support team before you put in a refund request. Most technical problems are fixed within a few minutes, and our team is available around the clock via WhatsApp. We'd rather fix the issue than lose you as a customer.

7. Changes to This Policy

We can update this policy at any time. When we do, the new version takes effect on the date it's published here. If you subscribed under an earlier version, your rights at the time of purchase still apply to that transaction.

8. Questions?

Something not covered here? Drop us a message and we'll get back to you straight away.